A travel agency consolidated three transfer suppliers onto a single dashboard, cutting per-transfer coordination from 45 to 5 minutes (89%), lifting customer satisfaction from 82% to 96%, and saving 34% on operational costs (₺145,000 to ₺95,000 per month). The entire rollout took three months.
This case study is a representative scenario based on the aggregate experience of YolcuGo customers; the figures shown reflect typical results, and the company name is anonymized for client privacy.
The Challenge
For years the agency had been working with three separate transfer suppliers, coordinating everything through phone calls and WhatsApp messages. Each supplier had its own pricing policy, billing cycle, and communication channel, significantly increasing the operations team's daily workload.
During peak season, sourcing vehicles became a major challenge. Transfer commitments made to customers were sometimes unmet at the last minute, negatively impacting customer satisfaction. Complaint management relied entirely on manual processes, leading to prolonged resolution times.
Moreover, because vehicles could not be tracked in real time, providing accurate information to customers was difficult. End-of-month reconciliation had to be performed separately for each supplier, a process that took an average of five business days.
Coordination with 3 separate suppliers via phone and WhatsApp
Separate pricing and billing for each supplier
No real-time vehicle tracking capability
Customer complaints were resolved with significant delays
Vehicle sourcing became difficult during peak season
How YolcuGo Helped
After migrating to the YolcuGo platform, all suppliers were integrated into a single dashboard. The agency's operations team could now manage every transfer without relying on phone calls or WhatsApp, using one unified interface.
Automatic price comparison enabled the system to identify the most cost-effective supplier for each transfer request within seconds. Once the live vehicle tracking module went live, real-time location updates could be shared with customers.
A centralized billing and reporting system reduced the end-of-month reconciliation process from five business days to half a day. Tracking all transfers through a single report significantly improved financial transparency.
Existing suppliers were integrated into the YolcuGo platform
All transfer operations were managed through a single dashboard
Automatic price comparison enabled optimal supplier selection
Live vehicle tracking system was activated
Centralized billing and reporting system was established
The Results
89% reduction
Transfer coordination time
45 min/transfer → 5 min/transfer
14-point increase
Customer satisfaction
82% → 96%
34% savings
Operational cost
₺145,000/month → ₺95,000/month
92% improvement
Complaint resolution time
24 hours → 2 hours
“With YolcuGo, we started managing three separate suppliers from a single dashboard. Our operational burden dropped by 80%, and customer satisfaction reached an all-time high.”
Operasyon Müdürü
Travel Agency
Frequently Asked Questions
What results did the travel agency achieve with YolcuGo?
Transfer coordination time dropped from 45 to 5 minutes (89% reduction), customer satisfaction rose from 82% to 96%, complaint resolution fell from 24 hours to 2 hours (92% improvement), and monthly operational cost decreased by 34%.
How long did onboarding onto the platform take?
The full rollout — including integrating the agency's existing suppliers and migrating to a single dashboard — took 3 months.
What was the agency's main challenge before YolcuGo?
The agency coordinated three separate suppliers via phone and WhatsApp with separate pricing and billing for each, had no real-time vehicle tracking, and spent an average of five business days on month-end reconciliation per supplier.
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