Pre-Information Form

1. Service Provider Information

This Pre-Information Form has been prepared to inform the SERVICE RECIPIENT before the purchase of services, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

2. Service Information

The purchased service is a chauffeured vehicle rental and transfer service provided by independent suppliers. YolcuGo is not the party directly providing this service, but an intermediary platform that brings suppliers and passengers together. All features of the service (route, vehicle type, date, time, number of passengers) are stated on the platform and have been presented to the SERVICE RECIPIENT before payment.

3. Service Fee

The service fee is calculated based on route, vehicle type, and additional services. All prices are shown including VAT. If installment payment is selected, the total amount and monthly installment amount are separately stated on the payment page. Payment is made by credit card using the 3D Secure protocol.

4. Service Execution

The service is provided by an independent supplier with a chauffeured vehicle from the specified pickup point to the drop-off point on the date and time stated in the reservation. The driver meets the passenger at the pickup point. Flight tracking is performed for airport transfers. The safe and timely performance of the transfer service is the responsibility of the supplier; YolcuGo, as an intermediary platform, cannot be held liable for disruptions that may occur during the journey.

5. Right of Withdrawal

Pursuant to Article 53 of Law No. 6502 and Article 15/1-ğ of the Distance Contracts Regulation; there is no right of withdrawal for vehicle rental services that must be performed on a specific date. Chauffeured vehicle rental and transfer services are evaluated within this scope.

6. Cancellation Terms

Although there is no right of withdrawal, the following cancellation terms apply:

The fixed cancellation and flight cancellation/delay provisions below apply only to internal-network transfers. For external supplier offers, the offer conditions and free-cancellation deadline displayed before payment and recorded with the booking apply; the fixed 50% refund and unconditional refund/date-change promise for cancelled flights do not apply. Each leg of a mixed return journey has its own conditions. Changes require supplier approval; waiting and flight tracking depend on the offer, with no guarantee of unlimited waiting for delays.

• Cancellation more than 24 hours before: Full refund
• Cancellation 12-24 hours before: 50% refund
• Cancellation less than 12 hours before: No refund
• No-show: No refund
• Documented flight cancellation: Full refund or free date change

7. Complaints and Appeals

You can submit your complaints and appeals regarding the service to support@yolcugo.com. You may also apply to the Ministry of Commerce consumer complaint lines and consumer arbitration committees.

8. Protection of Personal Data

Your personal data is protected under the Personal Data Protection Law No. 6698. For detailed information on the processing of your data, please review our KVKK Data Protection Notice on our platform.

9. Approval

This Pre-Information Form has been read and approved electronically by the SERVICE RECIPIENT before the payment transaction.