YolcuGo
Last updated: March 7, 2026
This Distance Sales Agreement has been concluded between the following parties:
SERVICE PROVIDER (SELLER)
distanceSales.section1Supplier
distanceSales.section1SupplierText
SERVICE RECIPIENT (BUYER)
The user who creates a reservation and makes payment through their registered account on the platform.
This agreement regulates the rights and obligations of the parties regarding the purchase of chauffeured vehicle rental and transfer services by the SERVICE RECIPIENT through the YolcuGo platform, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
Service details are determined during the reservation and communicated to the SERVICE RECIPIENT via confirmation email. Key service information includes:
The service fee is determined based on route, vehicle type, and additional services. Prices shown on the platform include VAT. Payment is made online by credit card using the 3D Secure protocol. Installment payment options may be offered depending on card provider and bank agreements.
The SERVICE PROVIDER is obligated to provide the transfer service at the date, time, and route specified in the reservation. The driver meets the SERVICE RECIPIENT or passengers at the designated pickup point. For airport transfers, flight tracking is performed and the pickup time is automatically updated in case of delays.
Cancellation terms specific to chauffeured vehicle rental services are as follows. Since drivers and vehicles are allocated in advance, late cancellations result in irrecoverable operational costs:
Pursuant to Article 53 of Consumer Protection Law No. 6502 and Article 15/1-ğ of the Distance Contracts Regulation; the right of withdrawal cannot be exercised in contracts for accommodation, goods transport, car rental, food-beverage supply, and leisure activities that must be performed on a specific date or period. Chauffeured vehicle rental and transfer services fall within this scope, and there is no right of withdrawal. However, the cancellation terms stated above remain valid.
distanceSales.section8PlatformText
Obligations of the SERVICE PROVIDER:
Obligations of the SERVICE RECIPIENT:
distanceSales.section8LiabilityTitle
Natural disasters, war, terrorism, epidemics, extreme weather conditions, road closures, general strikes, and similar unforeseeable events constitute force majeure. In case of force majeure, the parties cannot be held responsible for fulfilling their obligations. In such cases, the amount paid is refunded to the SERVICE RECIPIENT or an alternative date/route is offered.
The personal data of the SERVICE RECIPIENT is protected under the Personal Data Protection Law No. 6698. For detailed information, please review our KVKK Data Protection Notice. In accordance with the Distance Contracts Regulation, this agreement will be stored digitally for 3 years.
Turkish Republic laws apply to disputes arising from this agreement. In case of disputes, the consumer may apply to provincial or district consumer arbitration committees within the monetary limits applicable on the date of application, and to consumer courts for disputes exceeding these limits.
This agreement enters into force on the date it is approved electronically by the SERVICE RECIPIENT. The agreement remains valid until the completion of the service and refund periods.
