Distance Sales Agreement

1. Parties

This Distance Sales Agreement has been concluded between the following parties:

2. Subject of the Agreement

This agreement regulates the rights and obligations of the parties regarding the purchase of chauffeured vehicle rental and transfer services by the SERVICE RECIPIENT from independent suppliers through the YolcuGo platform, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation. YolcuGo participates in this agreement in the capacity of an intermediary platform; the supplier is responsible for the actual performance of the transfer service.

3. Service Details

Service details are determined during the reservation and communicated to the SERVICE RECIPIENT via confirmation email. Key service information includes:

• Service type: Chauffeured vehicle rental / transfer service
• Route: One-way or round-trip transfer from pickup point to drop-off point
• Vehicle type and capacity: Determined according to the vehicle class selected during reservation
• Transfer date and time: The date and time specified during reservation
• Passenger information: Number of passengers and contact details specified in the reservation
• Meet & Greet service: If requested, a greeter is assigned to meet the passenger at the airport; to perform this service, the passenger's name, contact phone number, flight number, and meeting-point details are shared with the assigned greeter.

4. Service Fee and Payment

The service fee is determined based on route, vehicle type, and additional services. Prices shown on the platform include VAT. Payment is made online by credit card using the 3D Secure protocol. Installment payment options may be offered depending on card provider and bank agreements.

5. Service Execution

The SERVICE PROVIDER is obligated to provide the transfer service at the date, time, and route specified in the reservation. The driver meets the SERVICE RECIPIENT or passengers at the designated pickup point. For airport transfers, flight tracking is performed and the pickup time is automatically updated in case of delays. The safe and timely performance of the transfer service is the exclusive responsibility of the SERVICE PROVIDER.

6. Cancellation and Modification Terms

Cancellation terms specific to chauffeured vehicle rental services are as follows. Since drivers and vehicles are allocated in advance, late cancellations result in irrecoverable operational costs:

The fixed cancellation and flight cancellation/delay provisions below apply only to internal-network transfers. For external supplier offers, the offer conditions and free-cancellation deadline displayed before payment and recorded with the booking apply; the fixed 50% refund and unconditional refund/date-change promise for cancelled flights do not apply. Each leg of a mixed return journey has its own conditions. Changes require supplier approval; waiting and flight tracking depend on the offer, with no guarantee of unlimited waiting for delays.

• Cancellations made 24 hours or more before transfer time: Full refund of the amount paid
• Cancellations made 12-24 hours before transfer time: 50% refund of the amount paid
• Cancellations made less than 12 hours before transfer time: No refund
• Failure to appear at the pickup point at the designated time (no-show): No refund
• In case of documented flight cancellation or significant delay: Full refund or free date change
• Requests for date, time, or route changes are subject to supplier approval and evaluated based on availability

7. Right of Withdrawal

Pursuant to Article 53 of Consumer Protection Law No. 6502 and Article 15/1-ğ of the Distance Contracts Regulation; the right of withdrawal cannot be exercised in contracts for accommodation, goods transport, car rental, food-beverage supply, and leisure activities that must be performed on a specific date or period. Chauffeured vehicle rental and transfer services fall within this scope, and there is no right of withdrawal. However, the cancellation terms stated above remain valid.

8. Rights and Obligations of the Parties

Obligations of the INTERMEDIARY PLATFORM (YolcuGo):

• To maintain the platform's technical infrastructure in a secure and operational state
• To ensure the security of payment processes
• To facilitate communication between the SERVICE RECIPIENT and the SUPPLIER
• To monitor and evaluate supplier quality standards
• To process cancellation and refund requests in accordance with the agreement terms

Obligations of the SERVICE PROVIDER:

• To provide the service under the conditions specified in the reservation
• To assign a professional driver with a valid license and insurance
• To provide a clean, well-maintained, and safe vehicle
• To keep passenger information confidential and process it in compliance with KVKK
• To evaluate cancellation and refund requests in accordance with the agreement terms

Obligations of the SERVICE RECIPIENT:

• To provide accurate and complete information
• To be present at the pickup point at the designated time
• To comply with driver instructions inside the vehicle and not damage the vehicle
• To fulfill payment obligations on time

Limitation of Liability:

• YolcuGo, as an intermediary platform, is not responsible for the actual execution of the transfer service. The SUPPLIER is responsible for any accidents, injuries, loss/damage of belongings, or delays that occur during the journey
• YolcuGo's responsibility is limited to the technical operation of the platform and the security of payment processes
• YolcuGo cannot be held liable for indirect, incidental, or consequential damages (loss of profit, missed connecting transfers, etc.)
• YolcuGo's maximum liability in all cases shall not exceed the service fee received for the relevant reservation

9. Force Majeure

Natural disasters, war, terrorism, epidemics, extreme weather conditions, road closures, general strikes, and similar unforeseeable events constitute force majeure. In case of force majeure, the parties cannot be held responsible for fulfilling their obligations. In such cases, the amount paid is refunded to the SERVICE RECIPIENT or an alternative date/route is offered.

10. Protection of Personal Data

The personal data of the SERVICE RECIPIENT is protected under the Personal Data Protection Law No. 6698. For detailed information, please review our KVKK Data Protection Notice. In accordance with the Distance Contracts Regulation, this agreement will be stored digitally for 3 years.

11. Dispute Resolution

Turkish Republic laws apply to disputes arising from this agreement. In case of disputes, the consumer may apply to provincial or district consumer arbitration committees within the monetary limits applicable on the date of application, and to consumer courts for disputes exceeding these limits.

12. Effective Date

This agreement enters into force on the date it is approved electronically by the SERVICE RECIPIENT. The agreement remains valid until the completion of the service and refund periods.