A transfer company in the Antalya region with a fleet of 35 vehicles, specializing in airport and hotel transfers.
The company ran its entire operation using phone calls and paper ledgers. Reservations were taken over the phone, driver assignments were made via WhatsApp groups, and customer data was stored in Excel spreadsheets. Without any digital presence, establishing new agency partnerships was extremely difficult.
The company worked with only three travel agencies and was entirely dependent on the requests they sent. Vehicle utilization was low — the average utilization rate for the 35-vehicle fleet was around 55%. During the off-season, vehicles sat idle while fixed costs exceeded revenue.
Driver management was also a significant challenge. There was no way to track each driver's location, availability, or performance in real time. When customer complaints arose, it was impossible to carry out an objective assessment independent of the driver. All of these issues created a serious barrier to the company's growth.
YolcuGo's supplier operations software was deployed, fully digitizing the company's entire operation. The fleet management module made it possible to monitor the status, maintenance schedule, and real-time location of all 35 vehicles from a single screen.
By joining YolcuGo's agency network, the company began receiving transfer requests from dozens of travel agencies through the platform. Having previously worked with only 3 agencies, the company established active partnerships with 45 agencies within six months.
The white-label booking site feature enabled the company to accept online reservations under its own brand. A driver performance tracking system leveraging GPS telemetry data made driving quality analysis possible. This comprehensive digital transformation significantly increased the company's revenue and operational efficiency.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Monthly revenue | ₺280,000 | ₺448,000 | 60% increase |
| Agency partnerships | 3 agencies | 45 agencies | 15x increase |
| Vehicle utilization rate | 55% | 82% | 27-point increase |
| Digital booking rate | 0% | 75% | From zero to 75% |
“Before YolcuGo, everything revolved around phone calls. Now we receive automatic requests from 45 agencies, our vehicles never sit idle, and our revenue is up 60%. We achieved our digital transformation with YolcuGo.”
Genel Müdür
Transfer Company
A mid-sized travel agency serving 15+ destinations across Turkey, organizing over 20,000 transfers annually.
89% reduction Transfer coordination time
A large-scale technology company with offices in Istanbul and Ankara, handling 500+ employee and guest transfers per month.
30% savings Transfer cost
Book a free walkthrough and we will show you how YolcuGo fits your workflow.
