A mid-sized travel agency serving 15+ destinations across Turkey, organizing over 20,000 transfers annually.
For years the agency had been working with three separate transfer suppliers, coordinating everything through phone calls and WhatsApp messages. Each supplier had its own pricing policy, billing cycle, and communication channel, significantly increasing the operations team's daily workload.
During peak season, sourcing vehicles became a major challenge. Transfer commitments made to customers were sometimes unmet at the last minute, negatively impacting customer satisfaction. Complaint management relied entirely on manual processes, leading to prolonged resolution times.
Moreover, because vehicles could not be tracked in real time, providing accurate information to customers was difficult. End-of-month reconciliation had to be performed separately for each supplier, a process that took an average of five business days.
After migrating to the YolcuGo platform, all suppliers were integrated into a single dashboard. The agency's operations team could now manage every transfer without relying on phone calls or WhatsApp, using one unified interface.
Automatic price comparison enabled the system to identify the most cost-effective supplier for each transfer request within seconds. Once the live vehicle tracking module went live, real-time location updates could be shared with customers.
A centralized billing and reporting system reduced the end-of-month reconciliation process from five business days to half a day. Tracking all transfers through a single report significantly improved financial transparency.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Transfer coordination time | 45 min/transfer | 5 min/transfer | 89% reduction |
| Customer satisfaction | 82% | 96% | 14-point increase |
| Operational cost | ₺85,000/month | ₺55,000/month | 35% savings |
| Complaint resolution time | 24 hours | 2 hours | 92% improvement |
“With YolcuGo, we started managing three separate suppliers from a single dashboard. Our operational burden dropped by 80%, and customer satisfaction reached an all-time high.”
Operasyon Müdürü
Travel Agency
A large-scale technology company with offices in Istanbul and Ankara, handling 500+ employee and guest transfers per month.
30% savings Transfer cost
A transfer company in the Antalya region with a fleet of 35 vehicles, specializing in airport and hotel transfers.
60% increase Monthly revenue
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